Trust and Safety

Who can see my personal information?

No one. No other buyer or dealer or khojosale employee will be able to view your information. However, we are bound by law to share your details with police or other authorities in instance of a wrongdoing.

Will Khojo Sale share my personal information with anyone?

Never. The information you submit is used only for your user account verification. It will never be shared with anyone within khojo sale or outside. We are however obligated to share your information with authorities as per prevailing rules and regulations.

I shared my khojo sale password/OTP with someone?

We suggest you immediately reset the password of your khojosale account and report the issue by calling our safety helpline +91-9595637199 or please click here to write to us. (Please ensure that you are calling from your registered khojo sale mobile number.)

Khojosale never asks for your credentials such as password/OTP. We advise our customers to completely ignore such communications and report such cases by reaching out to us on above contact details.

If some unauthorized activity has happened on your khojosale account, please provide the details mentioned below along with a complete case summary:
1- Caller/fraudster number from which you got the call asking for OTP/password
2- Registered mobile number
3- Any other activity such as Ad ID of the ad posted by fraudster on your account, details of the potential ads/sellers that the fraudster has reached out to through your account

We also recommend you file a complaint to the nearest Cybercrime department. Meanwhile, we will investigate your case and help you in taking all necessary actions.

How to safely use khojosale and protect oneself from fraud?

  • Meeting face-to-face: Always insist on meeting with the buyer personally and exchanging your item for money. Use a safe location to meet.
  • Chat Conversation: For a safer transaction, try using the Khojosale chat option. Avoid other channels like WhatsApp/Skype/Messengers etc.
  • Avoid partial payments: Take the full payment decided mutually at the time of delivering item to buyer.
  • Payment Method: Watch out for fake currency & payment link scams.
  • Buyer’s Personal Information: Verify the buyer’s details if there is a bulk order request such as photo ID and proof of address.
  • Realistic product description: Ensure your item meets the features you list in your ad.
  • Personal information: Don’t share private details or financial information except the one necessary.

How can I block a seller from sending messages?

You no longer want to receive messages from a seller? No issues, simply block the user and save from unwanted chats.
Note: This is different from reporting a seller, which helps khojosale take an appropriate action basis your complaint.

I am a victim of fraud?

First, we apologize for the inconvenience caused. If you have experienced fraud, please follow these steps:

• Without delay, file a complaint with the relevant legal Authorities (local cyber cell or FIR at police station).
• Report the scammer or the ad to us on the App or Web or write to us at helps@khojosale.com.
• Keep all relevant information handy such as payment proofs, chat history, call recordings, etc.

Note: Please ensure that you are calling us from your registered khojosale mobile number.